Returns & Refunds Policy

At Gun Hub SA, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our returns and refunds policy below.

1. General Returns

You may return non-firearm items within 14 days of receiving your order, provided the following conditions are met:

  • The item is unused, undamaged, and in its original packaging.
  • All tags, labels, and accessories are included.
  • You have proof of purchase (order confirmation or invoice).

2. Firearm Returns

Due to the regulated nature of firearms under the Firearms Control Act (Act 60 of 2000), firearm returns are handled on a case-by-case basis. Please contact us directly to discuss your situation. The following applies:

  • Firearms may only be returned if they are defective or were incorrectly supplied.
  • All returns of firearms must comply with the Firearms Control Act and applicable SAPS regulations.
  • The firearm must be returned through a licensed dealer or authorised carrier.

3. Non-Returnable Items

The following items cannot be returned:

  • Ammunition and reloading components (for safety and legal reasons).
  • Items that have been used, modified, or damaged by the customer.
  • Custom or special-order items.

4. How to Initiate a Return

To request a return, please:

  1. Contact us within 14 days of receiving your order via phone at 084 526 1379 or WhatsApp.
  2. Provide your order number and reason for the return.
  3. Wait for our team to approve the return and provide shipping instructions.
  4. Ship the item back to us in its original packaging.

Please do not return items without prior authorisation. Unauthorised returns may not be accepted.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or was incorrectly supplied, in which case Gun Hub SA will cover the return shipping costs.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days to the original payment method.
  • EFT refunds will be made to the bank account from which payment was received.
  • Card refunds will be credited back to the original card used for the purchase.

7. Defective or Damaged Goods

If you receive a defective or damaged item, please contact us within 48 hours of delivery with photographs of the damage. We will arrange a replacement or full refund at no additional cost to you, in accordance with the Consumer Protection Act (No. 68 of 2008).

8. Exchanges

We offer exchanges for non-firearm items subject to availability. Please contact us to arrange an exchange. Any price difference will be charged or refunded accordingly.

9. Contact Us

For any returns or refund enquiries, please contact us:
Phone: 084 526 1379
WhatsApp: 084 526 1379

GUNHUB (PTY) LTD
Registration Number: 2025/486295/07
1 Middelburg Road, Cradock, Eastern Cape, 5880

Last updated: April 2026